Customer Support Services

About

Customer Support Services (CSS) provides a single point of contact via the KSU Service Desk for all IT related problems and queries for Faculty, Staff and Students. When you contact the KSU Service Desk, a technician logs your request or incident and resolves the ticket or escalates it to the next level of support.

Org Chart

CSS Top Services

  • Service request resolution and tracking
  • 1st and 2nd level of IT Customer & AV Support
  • AV checkout
  • Academic Technology Support
  • PC/Mac desktop/laptop support

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