Customer Support Services
Customer Support Services (CSS) provides a single point of contact via the KSU Service Desk for all IT related problems and queries for Faculty, Staff and Students. When you contact the KSU Service Desk, a technician logs your request or incident and resolves the ticket or escalates it to the next level of support.
CSS Top Services
- Service request resolution and tracking
- 1st and 2nd level of IT Customer & AV Support
- AV checkout
- Academic Technology Support
- PC/Mac desktop/laptop support