FAQs

Zimbra to KSUmail Migration Questions

General Migration

  • Yes - your Zimbra emails have been duplicated to your new KSUmail inbox.

  • Yes. Documentation is available at our documentation page. For assistance with this process, please contact the KSU Student Help Desk at studenthelpdesk@kennesaw.edu or at 470-578-3555.

  • Archive2Go will remain in place to view your GroupWise emails. In your KSUmail set-up appointment, your technician will show you how to download and install the Archive2Go application if you do not have it already.  
  • Yes. You will be able to view all of your old Zimbra emails as long as Zimbra remains active. 

  • SPSU Zimbra messages that were migrated to the KSU instance of Zimbra are being migrated to KSUmail. 
  • Signatures can not be migrated from Zimbra to KSUmail. You will need to recreate your signatures manually in all KSUmail access methods. A UITS technician can help you with this process during your set-up appointment. We also have guides available for recreating signatures.

  • We have replicated all faculty and staff emails and your email address will not change.
  • Signatures, calendar and folder shares, connections to mobile devices, and filters cannot be migrated from Zimbra to KSUmail.
  • Yes
  • Yes
  • It may take some time for all of your emails and calendar appointments to populate and be viewable. 
  • Yes. The KSU Service Desk can assist with this. Please contact the KSU Service Desk at service@kennesaw.edu or at 470-578-6999.
  • Yes. The Office of the CIO will make further announcements regarding the sunset of KSU Zimbra at a later date.
  • For the migration to Zimbra, student related email domains were consolidated to @students.kennesaw.edu accounts, including student assistants with @kennesaw.edu accounts. Student assistant supervisors were contacted about this change in July; if your supervisor has a business need for you to send messages from an @kennesaw.edu account, they should contact the KSU Service Desk at service@kennesaw.edu or at 470-578-6999.

  • Out of office messages could not be migrated from Zimbra to KSUmail. You must recreate these out of office messages, including out of office settings that were active during the August 4, 2017 cutover to the new email service. To create an out of the office message in Outlook web access, please follow these steps:
    1. Click the Settings gear icon at the top left corner of the page.
    2. Click Automatic replies
    3. Select Send automatic replies and set the start and end time, if desired
    4. Enter your out of office message.
    5. Click Ok at the top of the screen
  • A workaround is available. Login to read-only Zimbra at email.kennesaw.edu, and locate an old email sent to the contact list you’d like to recreate. Copy the addresses from the old message, and paste them into a Word or WordPad document. Follow this guide for creating a new contact list in Outlook web access.

Setup by Appointment

  • These employees can use Outlook web access; login to ksumail.kennesaw.edu using your full email address and NetID password. UITS can provide setup assistance if needed; please contact the KSU Service Desk.

  • Please ensure that your desktop and laptop computers are updated with Microsoft Office 2016. Bring all of your mobile devices (smartphones, tablets, laptops) that you would like set-up for KSUmail to your appointment.

  • KSUmail is immediately accessible via Outlook web access at ksumail.kennesaw.edu. Self-migration resources are also available here. A set-up appointment can be created at the individual’s convenience when they return to campus.

  • Yes – if you are already using Outlook with Zimbra, you must make a set-up appointment to reconnect your Outlook client to the new service. You must also make an appointment if you have a resource account or if you use archived mail.
  • Yes. You can use Outlook on the web (OWA) until your appointment to set up the client. Go to ksumail.kennesaw.edu

  • A technician will come to the appointment in person. Remote support is also available if needed. 
  • Yes, please bring all of your mobile equipment to your appointment.
  • If you are currently Outlook users, own a resource account, or use archives, you will need an appointment

General KSUmail Questions

Email

  • No, you will keep your existing email address in KSUmail.
  • 150mb for uploaded files. Attachments can also be uploaded and accessed using OneDrive.
  • Select Phishing for emails that you feel may be malicious and attempting to steal credentials. Please forward any mail you suspect may be malicious in intent to abuse@kennesaw.edu.

  • KSUmail accounts feature a 50GB inbox.
  • Emails deleted from the trash can be restored within 30 days.
  • No, you may access KSUmail via the web by logging in to ksumail.kennesaw.edu. You can also use any desktop or mobile mail client that is compatible with Microsoft Exchange, including the default Mail application for Mac. The Office of the CIO recommends accessing KSUmail via the Outlook desktop client for PC or Mac.
  • Yes, but not in the public KSU directory.
  • Yes. They can find Outlook web access guides here.

  • Distribution lists do not show up in the global address list. You must enter them manually the first time you send a message, and it will show up automatically for future use.
  • Distribution lists created and managed by the KSU Service Desk are transferred and accessible in KSUmail (you must enter the list name manually the first time you send a message to these lists in KSUmail). Contact groups you may have created manually in Zimbra cannot be migrated to KSUmail and must be recreated. Guides for creating new contact lists are available here.
  • If you have a business need for an alias, please contact the KSU Service Desk (service@kennesaw.edu or 470-578-6999) to place a request. You cannot send a message from an alias; any message sent from an aliased account will show to the receiver as being from your primary email address. Emails sent to an alias will be received by your primary account.

  • You can receive email through an alias, but it is not currently possible to send email using an alias in KSUmail. If you have a business need for this feature, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.

  • Yes. The KSU Service Desk can assist you with this process. Please email service@kennesaw.edu or call 470-578-6999.
  • Yes, you can add by clicking “Menu” in the menu bar, then “Accounts” to add the appropriate resource account. You must have the password for the account.

Accessing KSUmail

  • No; please login to the service using your full KSU email address and NetID password.

  • After 10 incorrect login attempts, KSUmail will prompt you with a captcha entry. After 10 additional tries with a correct captcha, the account will be locked. If your account becomes locked, please contact the KSU Service Desk at service@kennesaw.edu or at 470-578-6999. 

  • We have added a KSUmail shortcut icon to campus PC desktops.
  • New faculty and staff after August 4 are automatically given a KSUmail account.
  • Yes
  • Yes, we will be providing Skype for Business with Office 365.
  • The account will be tied to your NetID. The features will be the same, with conversations saved to your email. These conversations are subject to open records requests. 
  • We recommend Outlook web access (ksumail.kennesaw.edu) for accessing KSUmail on a shared computer. 

Calendar

  • KSUmail unifies students with faculty and staff under one email service, which means that all KSU community members will be reachable in a shared address book. Faculty and students will be able to share calendars, appointments, and email folders. 

  • Yes. Please follow these steps in Outlook web access:

    1. Select the calendar icon to open the calendar view 
    2. Right-click in the calendar navigation pane and select open calendar,
    3. Under Internet calendar, enter the URL of the calendar you would like to add and press Enter
  • Outlook features 9 colors to assign to calendars.
  • Right-click the navigation pane where the calendars are listed, select “Open calendar”, and enter the URL under the Internet calendar field.

Resource Accounts

  • Please contact the KSU Service Desk at service@kennesaw.edu. If you are not the resource account administrator, please include his or her name. 

  • Yes, you can add the inbox as a shared folder in your account. To do so, please follow these steps:

    1. In left navigation pane, right click on your account name.
    2. Click Add shared folder
    3. Type the name of the resource account you’d like to add.
    4. Click Add
  • Yes. You must make an appointment with a UITS technician. Please contact the KSU service Desk at service@kennesaw.edu or at 470-578-6999.

  • In KSUmail, only resource account administrators can send messages on behalf of the resource account. The KSU Service Desk can assist you with resource account permissions; please email service@kennesaw.edu or 470-578-6999.

  • By default, you cannot view shared resource accounts on mobile devices in KSUmail. If you have a business need for this feature, please contact this KSU Service Desk at service@kennesaw.edu or 470-578-6999.

  • Administrator: Full access to the resource account

    Publisher: Can organize appointments and can send appointments on behalf of the account

    Reviewer: Read-only access with no editing capabilities

  • Administrator: Full access to the resource account

    Publisher: Can organize mail, folders, and appointments and can send on behalf of the account for calendar appointments only

    Reviewer: Read-only access with no editing capabilities

  • No, these must be added in both Outlook web access and the Outlook desktop client. Please refer to documentation provided by UITS for instructions on how to setup resource accounts in OWA and the desktop client.
  • This is currently only possible using an iOS device. You can find a guide for using a resource account on an iOS device here.

Settings

  • Conversation mode can be disabled in the desktop and browser Outlook client. In the Filter dropdown menu in your inbox pane, select Show as > Messages.

  • No

  • Please follow these steps:

    1. Login to KSUmail Outlook web access at ksumail.kennesaw.edu.
    2. In the navigation bar, click the Settings gear icon and select Mail.
    3. In the left pane, under Options, select Mail > Accounts > POP and IMAP.
    4. The POP, IMAP, and SMTP server name as well as other settings you may need to enter are listed on the POP and IMAP settings page.

KSUmail Web Access Questions

  • When you first log-in to KSUmail through the Outlook desktop client or Outlook Web Access, you will be prompted to set your time zone. Once your time zone is set, you must either refresh your web browser in Outlook Web Access or restart your Outlook desktop client for your timestamps to be accurately displayed.

  • Under “Settings”, click “Display Settings” and select “Hide next calendar event.”

  • Yes
  • We can install the Outlook client, but it is important that they log off when leaving the computer. Outlook for web is also available.
  • Yes. Click the dropdown menu next to the “Reply All” button while you’re viewing a message. Select Change Default; then, select Reply.
  • In the search field, type: category:<category name> (for example, "category:uits”)
  • Please check that your time settings on your computer are correct. Contact the KSU Service Desk for assistance at service@kennesaw.edu or 470-578-6999.

  • You need to set your default browser on your computer. Please follow these steps (using Windows 10): 

    1. Click the Start button
    2. In the search bar, type “Default browser”
    3. At the top of the start Menu, click Choose a default web browser
    4. Click Web Browser
    5. In the pop-up window that opened, select your preferred web browser.
  • Create your folders in OWA first and they will then transfer to Mail on Mac.

Calendar

  • Yes. Do to so, open your calendar in OWA and click the Share button at located near the top of the screen. You can set your campus wide calendar settings with “My Organization.” Select Not Shared to remove the ability to see your free/busy status with those that do not have your calendar share permissions.

  • No; this feature is not currently available.

Email

  • New messages are immediately pushed to your inbox; there is no “get mail” button in OWA. You can refresh your browser to force an inbox refresh.

  • No. However, depending on your browser preference, some browser extensions are available to add this feature. Please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999 for assistance.

  • Download the voicemail file as an attachment and open it using iTunes or another audio player.
  • No; this is a feature currently only available in Outlook 2016 for the PC and Mac.
  • Find a guide for transferring your signature with an image from Zimbra to OWA here.

Outlook 2016 for Mac Questions

  • Please follow this documentation for sharing and accepting calendars within Outlook 2016 for the Mac.

  • Yes, we recommend you make a setup appointment.

  • You may need to connect these manually in the Outlook desktop client for Mac. UITS has created guides to assist with this process. You can also contact the KSU Service Desk for assistance at service@kennesaw.edu or at 470-578-6999.

  • To enable this option, please follow these steps:

    1. In the menu bar, open Preferences
    2. Select General
    3. Uncheck Hide On My Computer folders
  • After you’ve created a contact group, the group will display in your list of contacts. In the People view, double click the name of the group in your contact list to open the edit menu.
  • Click the message and drag to the desired folder.

Outlook 2016 for PC Questions

  • If you already use Outlook with your Zimbra account, you must make an appointment with a UITS technician to set-up your KSUmail with your Outlook desktop client. An email prompting you to schedule your appointment will be sent in mid-July.

  • Yes

  • Yes

KSUmail Mobile Questions

  • No, mobile devices must be manually connected to your new KSUmail account. UITS technicians can assist you with your mobile device set-up, and documentation is available at our documentation page.

  • Zimbra mobile connections will be disabled beginning August 4. You must remove your Zimbra account from your device and add your new KSUmail account. UITS technicians can assist you with your mobile device set-up, and documentation is available at our documentation page.

  • On the morning of August 4, mobile connections to Zimbra email will cease to function. A UITS technician can help you set-up your mobile connections to KSUmail and remove your Zimbra accounts. We also have self-migration guides to help you set up your mobile devices without UITS assistance.

  • Please be sure to update iOS to 10.3.3.
  • No, there is currently no way to view shared folders using the iPhone mail application.

 

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