FAQs
First and Last Name Alias Questions
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Does the email alias system use my preferred first name?
Yes - the first name in your aliases email reflects updates you may have requested in the Preferred Name Change process.
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Are these aliases included in the KSU directory?
These aliases are not currently included in any central campus directory. However, we are currently evaluating this feature for future implementation.
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Can I include my alias in the “from” field for messages that I send?
Messages sent by you will continue to appear sent from your netid@kennesaw.edu email address.
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Can I share my email alias with individuals from outside of KSU?Yes – you can include your email alias on your printed business cards and other contact information materials.
General KSUmail Questions
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Did my email address change?No, you kept your existing email address in KSUmail.
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What is the maximum file attachment size in KSUmail?150mb for uploaded files. Attachments can also be uploaded and accessed using OneDrive.
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In OWA, I have the option to mark mail as Junk or Phishing. What’s the difference?
Select Phishing for emails that you feel may be malicious and attempting to steal credentials. Please forward any mail you suspect may be malicious in intent to abuse@kennesaw.edu.
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How much data can be stored in my KSUmail inbox?KSUmail accounts feature a 50GB inbox.
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How long will email deleted from the trash be retrievable?Emails deleted from the trash can be restored within 30 days.
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Do I have to use the Outlook desktop client?No, you may access KSUmail via the web by logging in to ksumail.kennesaw.edu. You can also use any desktop or mobile mail client that is compatible with Microsoft Exchange, including the default Mail application for Mac. The Office of the CIO recommends accessing KSUmail via the Outlook desktop client for PC or Mac.
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Are students listed in the KSUmail global address list?Yes, but not in the public KSU directory.
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Are there guides available for faculty that use their personal devices?
Yes. They can find Outlook web access guides here.
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I can’t find my distribution list in the global address list.Distribution lists do not show up in the global address list. You must enter them manually the first time you send a message, and it will show up automatically for future use.
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Are distribution lists automatically recreated?Distribution lists created and managed by the KSU Service Desk are transferred and accessible in KSUmail (you must enter the list name manually the first time you send a message to these lists in KSUmail). Contact groups you may have created manually in Zimbra cannot be migrated to KSUmail and must be recreated. Guides for creating new contact lists are available here.
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Are aliases available in KSUmail?
If you have a business need for an alias, please contact the KSU Service Desk (service@kennesaw.edu or 470-578-6999) to place a request. You cannot send a message from an alias; any message sent from an aliased account will show to the receiver as being from your primary email address. Emails sent to an alias will be received by your primary account.
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Is it possible to send email using an alias?
You can receive email through an alias, but it is not currently possible to send email using an alias in KSUmail. If you have a business need for this feature, please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
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Can I upload my old Outlook archive from Zimbra to KSUmail?Yes. The KSU Service Desk can assist you with this process. Please email service@kennesaw.edu or call 470-578-6999.
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Is it possible to add a resource account to MacMail?Yes, you can add by clicking “Menu” in the menu bar, then “Accounts” to add the appropriate resource account. You must have the password for the account.
Accessing KSUmail
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Does my username and password change for KSUmail?
No; please login to the service using your full KSU email address and NetID password.
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How many login attempts are allowed for KSUmail before an account is locked?
After 10 incorrect login attempts, KSUmail will prompt you with a captcha entry. After 10 additional tries with a correct captcha, the account will be locked. If your account becomes locked, please contact the KSU Service Desk at service@kennesaw.edu or at 470-578-6999.
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Is there a desktop icon available like the one we used for Zimbra?We have added a KSUmail shortcut icon to campus PC desktops.
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When do new faculty and staff receive access to KSUmail?New faculty and staff are automatically given a KSUmail account.
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I ordered a new laptop. Will Outlook already be installed on it?Yes
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Will the campus be receiving an instant messenger service?Yes, we will be providing Skype for Business with Office 365.
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How is Skype for Business different from a personal account?The account will be tied to your NetID. The features will be the same, with conversations saved to your email. These conversations are subject to open records requests.
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What access method is recommended for shared computers?We recommend Outlook web access (ksumail.kennesaw.edu) for accessing KSUmail on a shared computer.
Calendar
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What type of collaboration features are available between faculty and students?
KSUmail unifies students with faculty and staff under one email service, which means that all KSU community members will be reachable in a shared address book. Faculty and students will be able to share calendars, appointments, and email folders.
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Can I add an external internet calendar to KSUmail?
Yes. Please follow these steps in Outlook web access:
- Select the calendar icon to open the calendar view
- Right-click in the calendar navigation pane and select open calendar,
- Under Internet calendar, enter the URL of the calendar you would like to add and press Enter.
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How many colors are available for identifying calendar shares?Outlook features 9 colors to assign to calendars.
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How do I add an external internet calendar to KSUmail in Outlook Web Access?Right-click the navigation pane where the calendars are listed, select “Open calendar”, and enter the URL under the Internet calendar field.
Resource Accounts
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I no longer have access to my resource account from Zimbra. How can I be given access?
Please contact the KSU Service Desk at service@kennesaw.edu. If you are not the resource account administrator, please include his or her name.
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Can I view my resource account’s inbox directly from my KSUmail account?
Yes, you can add the inbox as a shared folder in your account. To do so, please follow these steps:
- In left navigation pane, right click on your account name.
- Click Add shared folder
- Type the name of the resource account you’d like to add.
- Click Add
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I archive in my resource account. Can this be migrated?
Yes. You must make an appointment with a UITS technician. Please contact the KSU service Desk at service@kennesaw.edu or at 470-578-6999.
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I am receiving an error when I try to send a message from my shared resource account.
In KSUmail, only resource account administrators can send messages on behalf of the resource account. The KSU Service Desk can assist you with resource account permissions; please email service@kennesaw.edu or 470-578-6999.
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Can I view my shared resource account on a mobile device?
By default, you cannot view shared resource accounts on mobile devices in KSUmail. If you have a business need for this feature, please contact this KSU Service Desk at service@kennesaw.edu or 470-578-6999.
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What are the differences between the permission levels for calendar-only resource accounts?
Administrator: Full access to the resource account
Publisher: Can organize appointments and can send appointments on behalf of the account
Reviewer: Read-only access with no editing capabilities
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What are the differences between the permission levels for email and calendar resource accounts?
Administrator: Full access to the resource account
Publisher: Can organize mail, folders, and appointments and can send on behalf of the account for calendar appointments only
Reviewer: Read-only access with no editing capabilities
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Will resource accounts sync to Outlook web access after adding them in the Outlook desktop client?No, these must be added in both Outlook web access and the Outlook desktop client. Please refer to documentation provided by UITS for instructions on how to setup resource accounts in OWA and the desktop client.
Settings
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Do I have to use conversation mode in KSUmail?
Conversation mode can be disabled in the desktop and browser Outlook client. In the Filter dropdown menu in your inbox pane, select Show as > Messages.
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Are spam rules changing significantly?
No
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How can I find my IMAP and POP settings in my email account?
Please follow these steps:
- Login to KSUmail Outlook web access at ksumail.kennesaw.edu.
- In the navigation bar, click the Settings gear icon and select Mail.
- In the left pane, under Options, select Mail > Accounts > POP and IMAP.
- The POP, IMAP, and SMTP server name as well as other settings you may need to enter are listed on the POP and IMAP settings page.
KSUmail Web Access Questions
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My time stamps are incorrect in KSUmail. How can I fix this?
When you first log-in to KSUmail through the Outlook desktop client or Outlook Web Access, you will be prompted to set your time zone. Once your time zone is set, you must either refresh your web browser in Outlook Web Access or restart your Outlook desktop client for your timestamps to be accurately displayed.
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How do I remove the “Next Calendar Appointment” feature in at the top of my KSUmail inbox in Outlook Web Access?
Under “Settings”, click “Display Settings” and select “Hide next calendar event.”
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Will I have the ability to use Outlook and save an email with documentsYes
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There are 6 computers shared by multiple people; will they have to just use Outlook web access?We can install the Outlook client, but it is important that they log off when leaving the computer. Outlook for web is also available.
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Can I change the default reply button from “Reply All” to “Reply”?Yes. Click the dropdown menu next to the “Reply All” button while you’re viewing a message. Select Change Default; then, select Reply.
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In Outlook web access, how do I search for emails in a category?In the search field, type: category:<category name> (for example, "category:uits”)
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I am receiving an error when I attempt to login to ksumail.kennesaw.edu.
Please check that your time settings on your computer are correct. Contact the KSU Service Desk for assistance at service@kennesaw.edu or 470-578-6999.
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Why isn’t my KSUmail desktop link opening in the browser I want?
You need to set your default browser on your computer. Please follow these steps (using Windows 10):
- Click the Start button
- In the search bar, type “Default browser”
- At the top of the start Menu, click Choose a default web browser
- Click Web Browser
- In the pop-up window that opened, select your preferred web browser.
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Why aren’t the folders I created in the default Mail application on Mac transferring to OWA?Create your folders in OWA first and they will then transfer to Mail on Mac.
Calendar
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Is there a way to remove the ability to see my free/busy status for those that I have not shared my calendar with?
Yes. Do to so, open your calendar in OWA and click the Share button at located near the top of the screen. You can set your campus wide calendar settings with “My Organization.” Select Not Shared to remove the ability to see your free/busy status with those that do not have your calendar share permissions.
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Can I copy and paste an existing appointment in the OWA calendar?
No; this feature is not currently available.
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Is there a manual way to refresh your inbox in OWA?
New messages are immediately pushed to your inbox; there is no “get mail” button in OWA. You can refresh your browser to force an inbox refresh.
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Does OWA feature a built-in grammar checker?
No. However, depending on your browser preference, some browser extensions are available to add this feature. Please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999 for assistance.
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How do I listen to a voicemail file in OWA on my Mac?Download the voicemail file as an attachment and open it using iTunes or another audio player.
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Is it possible to forward multiple emails at once in OWA?No; this is a feature currently only available in Outlook 2016 for the PC and Mac.
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The graphic I used in my Zimbra signature is not being displayed correctly in OWA.
Outlook 2016 for Mac Questions
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I shared my calendar with another KSUmail user, but they have not received it. How can I correct this?
Please follow this documentation for sharing and accepting calendars within Outlook 2016 for the Mac.
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I use Apple mail to archive; do I need an appointment?
Yes, we recommend you make a setup appointment.
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My calendar and/or folder shares I’ve created are not showing up in the Outlook desktop for Mac.
You may need to connect these manually in the Outlook desktop client for Mac. UITS has created guides to assist with this process. You can also contact the KSU Service Desk for assistance at service@kennesaw.edu or at 470-578-6999.
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Why is the “New Contact Group” option disabled on my Outlook 2016 client for Mac?
To enable this option, please follow these steps:
- In the menu bar, open Preferences
- Select General
- Uncheck Hide On My Computer folders
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How do I edit a contact group in the Outlook 2016 desktop client for the Mac?After you’ve created a contact group, the group will display in your list of contacts. In the People view, double click the name of the group in your contact list to open the edit menu.
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How do I move messages from one folder to another in the Outlook Mac client without having to search for folder names?Click the message and drag to the desired folder.
Outlook 2016 for PC Questions
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I used Outlook with my Zimbra email account. How do I add my new KSUmail account?
If you were using Outlook with your Zimbra account, you must make an appointment with a UITS technician to set-up your KSUmail with your Outlook desktop client. An email prompting you to schedule your appointment will be sent in mid-July.
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I have used Outlook with Zimbras for archiving to free up space. Can my archives be brought over?
Yes
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Will we have access to the Outlook client on my machine?Yes
KSUmail Mobile Questions
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Will my mobile device automatically connect to KSUmail?
No, mobile devices must be manually connected to your new KSUmail account. UITS technicians can assist you with your mobile device set-up, and documentation is available at our documentation page.
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My Zimbra account is displaying errors on my phone. How can I correct this?
Zimbra mobile connections will be disabled beginning August 4. You must remove your Zimbra account from your device and add your new KSUmail account. UITS technicians can assist you with your mobile device set-up, and documentation is available at our documentation page.
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I believe that some of my appointments are not showing up on my phone.Please be sure to update iOS to 10.3.3 or later.
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Can I view shared folders on an iPhone?No, there is currently no way to view shared folders using the iPhone mail application.