D2L Brightspace Frequently Asked Questions

D2L Brightspace - Kennesaw  |


  • D2L Brightspace supports Firefox, Internet Explorer, Safari, and Chrome. Make sure to run the System Check on the D2L Brightspace login page to be sure. You should also allow pop-ups for D2L Brightspace.

    You can also use your mobile device, such as an iPad.


  • A course instructor may add the following special roles in a course:

    • Non-Edit Instructor - has the capabilities for instructor but cannot edit content. This role typically used for Teaching Assistants or similar, since they will be able to grade.
    • Non-Grade Instructor - has the capabilities for instructor but cannot grade students. This role can add or change content and is typically assigned to course designers.
    • Visitor - can participate in all course activities except for those that are graded. This role cannot edit content or grade students. 
    1. From your Course Home page, click Classlist.
    2. Click Add Participantson the top tool menu of the Classlist page, and click Add existing users.
    3. Under Add Existing Usersenter the NetID of the user and click on the search magnifier icon.
    4. Check the box next to the user you want to add and select the role you want to assign to the user.
    5. Click Enroll Selected Users.
    6. Click Done.
    Note: Click the Send Enrollment email check box, located under Enrollment Options if you want to send users an email informing them of their enrollment. Use the Set all roles pull-down interface to apply a role to all users in the list (For use when enrolling large numbers).
    1. From your Course Home page, click Classlist.
    2. The list of your course participants appears on the screen. Click the checkbox next to the name of the person (or persons) you want to remove.
    3. Above the classlist, click the Unenroll icon.
    4. Click Yes on the confirmation window to proceed with removing the participant from the course. (Or click No to cancel the request so that the participant is not removed from the course.)

Course Start Date

  • Courses are loaded with the student start date set to the official start date of each Semester or sub-semester (Example: Summer has Maymester, full, first-4, second-4, 8-week, etc.). If students need to have access earlier than this, an instructor can change the start date for their course.

    1. Click Course Adminin the navigation bar.
    2. Under the Site Setupsection, click Course Offering Information.
    3. Check the Course has a start date option.
    4. Enter the date and time when you would like to students to begin their access.
    5. Click Save to finish. 


  • To create a private discussions topic between the student and instructor, use group-restricted Discussions in D2L Brightspace. You will create groups of 1 member each.

    1. In the Navigation Bar, click Other.
    2. From the dropdown menu, click Groups.
    3. Click New Category.
    4. Enter a Category Name, such as “Student Journals.”
    5. Select Enrollment Type: Groups of #.
    6. In the Number of Usersfield, enter 1.
    7. Check the Auto-Enroll New Users checkbox, if there may be more students added to your course.
    8. Check the Set Up Discussion Areas checkbox.
    9. Click Save.
    10. You will be taken to a second screen to finish the setup of your restricted discussion areas.
    11. Choose an existing Forum from the dropdown, or click New Forum. You can make a forum titled “Student Journals.”
    12. After selecting the appropriate forum, click Create and Next.
    13. You will receive a summary message, confirming how many groups were created and how many Forums and Topics were created. This should match the number of students currently enrolled in your course.
    14. Click Done.

    A discussion topic has been created for each student. Each topic will be restricted to that student and the instructor(s). 

    Note: If you enroll new students after creating the groups and topics, they will be automatically placed in their own group of 1. However, you will have to manually create and restrict their discussion topic.


  • The dates for the assignment got passed through to TurnItIn when the Assignment folder was created, and TurnItIn did not get any further changes to dates. Consider making a new Assignment folder for the students to submit.

  • When an Assignment is linked into Content via Existing Activities, that Assignment link is in Draft status. Students cannot see it until the instructor sets the status to Published.


    1. Click on your name in the upper-right corner of the screen.
    2. Click Account Settings.
    3. Go to the Email tab.
    4. Disable email forwarding by unchecking "Forward incoming messages to an alternate email account."
    5. Click the Save button.
  • Email messages cannot exceed 2 Megabytes.

  • Email attachments must be under 2 Megabytes.
  • Adjust the filter in your inbox to show messages by course, or to show all messages in the inbox.
  • Students will be unable to access the D2L Brightspace email tool while any quiz is still in progress. This is functioning as designed, to reduce the opportunity for inappropriate collaborations during assessments. Once a student has completed this quiz, the D2L Brightspace email tool can be accessed again without error.

External Learning Tools

  • Your requested integration will be evaluated by the KSU Academic Web Accessibility team at the Distance Learning Center. If the tool is approved, UITS will proceed with integration to D2L. The Distance Learning Center will contact you if the tool does not meet basic accessibility criteria.

    UITS strives to complete each approved D2L tool integration request as quickly as possible; however, requests may take up to three months to complete. We recommend that each request be placed one semester in advance. We recommend that you submit your request one semester in advance.


  • In the points grading system, a simple check box selection in the grade item properties excludes this grade item from the final grade selection.

    In the weighted grading system, this check box does not exist. One must set the weight of the grade item to "0" in order to exclude it from final grade calculation. To be able to adjust the weight, the category of the grade item must not be set to " Distribute weight evenly across all items ", unless the category's weight is set to "0".

  • To hide a grade item from students:

    1. Go to Manage Grades in Grades.
    2. Click the Grade item you wish to hide from students.
    3. Go to the Restrictions tab.
    4. Select Hide this grade item or set a Start Date to release the grade at a future date.
    5. Click the Save button.
  • The Final Calculated Grade is hidden from students by default. It will not appear until you release the final calculated grade to the students.

    To release the final calculated grade to students:

    1. Go to Enter Grades in Grades.
    2. Click the drop-down arrow next to Final Calculated Grade.
    3. Click Grade All.
    4. Click in the Release Final Calculated Grade column, click the checkbox for all students you wish to release a final grade for.
    5. Click Save and Close.
  • The gray exclamation point icon indicates that these grade items are dropped automatically from the final grade calculation. The grading option to drop a certain number of lowest grade items is part of the properties of the grades category.
  • The following shows the naming convention for a new grade item column header when created in Excel: Assignment Points Grade <Numeric MaxPoints:10 Weight:10>, where "Assignment" is the actual name of the grade item. Note that simply typing a name in the column header will result in an import error in D2L Brightspace.
  • In Grades, go to Grades Settings, select Points grade in the Personal Display Options, and click Save.
  • By default, any grade item you create is visible to your students. If you wish to hide a Grade Item, you can either hide or set a date range on the Restrictions tab of the Grade Item.

Import, Export, Copy Components

  • Components such as widgets, homepages, and custom navbars do not export. However, they can be transferred with the Copy Components function.

Mobile Devices

  • The following features will work on the smartphone:

    • Bookmarks
    • Calendar
    • Course Content
    • Discussions
    • Grades
    • Announcements

    The mobile view shows calendar and events first after you log in. To access all the other tools, tap the tool icon in the top-left corner.

    The following features are currently not available on the smartphone:

    • Assignments
    • Quizzes
  • Access the mobile version by clicking here, or type d2l.kennesaw.edu into your browser.


  • Students must start the quiz before the end date and time, but do not have to finish it before the end date and time.

    For instance, if they have 45 minutes for a quiz with an end date/time of 11 pm, but they begin at 10:30 pm, they still have the full 45 minutes (until 11:15) before the quiz is late. After the full 45 minutes, they are “late.”

    Depending on your selections on the restrictions tab for late submission, remember that D2L will either let them submit as normal; let them submit, but flag as late; or force an auto-submit of previously saved questions.

  • Resetting a quiz attempt so that a student can retake an assessment and manually forcing the submission of an attempt in progress are two options that are available to instructors in the grading section of a quiz, as illustrated below.

    Quiz Attempts

    In Quizzes, go to the quiz, click Grade from the drop-down menu next to the quiz title, and locate the attempt(s) to be reset or force-submitted.

  • There are 2 possible fields for leaving overall feedback on a Quiz: Grade Item Public Comments and Feedback.

    Grade Item Public Comments are visible to the individual student in the gradebook. The word “public” indicates that the comments are visible to the student, not just the instructor.

    Feedback is visible from within the Quizzes tool, not the gradebook. If feedback is left in the Feedback box, the student will receive a comment bubble next to the quiz name in the Quizzes tool:

    Feedback Quiz

    This overall feedback is separate from any question-level feedback. If you leave any feedback on the individual questions in an attempt, make sure to release the questions in Submission Views for that quiz. If the questions are not visible to students, then the question-level feedback is not visible.

  • One solution is to import 10 or fewer questions at a time. Another solution is to download the questions to Respondus, and then publish them to the quiz in D2L Brightspace.

Release Conditions

  • To extend the availability period of a Quiz or Dropbox Folder:

    1. Go to the Quiz or Assignment folder.
    2. Go to the Restrictions tab.
    3. Select Allow selected users special access to this quiz.
    4. Click Add Users to Special Access button.
    5. Change date availability and/or access settings.
    6. Go down to the Userssection and select the student(s) for whom you are granting a different availability period and/or access settings. 
    7. Click Add Special Access button.
    8. Click Save


  • To associate a rubric:

    1. The rubric status must be set to Published, and not Draft.
    2. The Competencies checkbox must remain checked to maintain availability of rubric for association.
  • Rubrics for discussions should always be attached to the Grade Item, not the Discussion Topic, or students will not be able to see the rubric. 
  • Once a rubric is set to published status and attached to an item, it cannot be deleted. However, you can set a rubric to archived status; then it will no longer be visible. The Status dropdown is available on the Properties tab of a rubric.



  • Some websites will not open if they are added as a Link in D2L Brightspace. These sites prohibit loading in frames, which is how D2L Brightspace loads links by default.

    The Google website is one example. Some browsers give an error message (IE), whereas others (FireFox, Chrome) just load a blank page with no error at all. 

    The solution is to check Open as External Resource when creating a link, as long as pop-ups are enabled for https://kennesaw.view.usg.edu.