NetID Password

First-Time Users

Your initial password is

  • Your KSU ID Number and,
  • The last 4 digits of your Social Security Number, plus
  • ".KSU" 
    Example: 0001234568888.KSU (Note that .KSU is capitalized)

If you do not have a Social Security Number, use the last 4 digits of your KSU ID number in its place.

Lookup your KSU# and NetID Activate your NetID

Once your account is activated, your password will be valid for 365 days after the activation date.

Changing Your NetID Password

Did you receive an email notice stating that your password expires soon? Please read this important information, and then log into the NetID site, and click “Change Password”.

Be sure to close Outlook before changing your password.


 

Password Requirements

  1. Must have a minimum of 12 characters
  2. Must include at least one letter
  3. Must include at least one number
  4. Must include one of the following special characters . _ ! + - |
  5. Must NOT contain your:
    • Name
    • NetID
    • KSU ID Number
    • Social Security Number
    • Or ANY of the following special characters @ $ & " ( ) , < > ` ; = # ? : ~ % * / \
  6. Capital letters are NOT required, but passwords are case-sensitive

 

Updating Passwords on Mobile Device Email

Before changing your NetID password, you must set your mobile devices to Airplane mode to prevent locking your Zimbra account.

  • To set Airplane Mode:

    1. Tap Settings
    2. Switch Airplane Mode to On setting

    To change Password:

    1. Tap Settings
    2. Tap Mail, Contacts, Calendars
    3. Locate your KSU Email account and select it
    4. Tap the field labeled Account
    5. Update the password
    6. Tap Done to close the Account window
    7. Tap Done to close the KSU email window
    8. Return to Airplane Mode and switch to Off
    9. Enter your new password when prompted to re-connect to the KSU WiFi

    Note: Updating your NetID password does not in any way affect your Apple ID passwords, or third-party service passwords (Dropbox, GMail, etc.) so you do not need to change any of your iTunes, iCloud, or App Store passwords.

  • To set Airplane Mode:

    1. Hold down the power button
    2. Tap Airplane Mode
    3. Tap OK to confirm, if prompted

    To change Password on Android 2.3.x:

    1. Tap Settings
    2. Tap Accounts
    3. Locate your KSU email account
    4. Update the password
    5. Return to Airplane Mode and switch to Off
    6. Reconnect to KSU WiFi with new password

    To update password on Android 4.1.x:

    1. Tap Settings
    2. Tap Microsoft Exchange Active Sync under Accounts
    3. Tap Settings
    4. Locate and tap your KSU email account
    5. Scroll down and tap Exchange Server Settings
    6. Update the password
    7. Return to Airplane Mode by holding down the power button and switch to Off
    8. Tap Done
    9. Reconnect to KSU WiFi with new password
  • To set Airplane Mode:

    1. Open the App list
    2. Click Settings
    3. Select Airplane Mode – change status to On

    To change Password:

    1. Open the App list
    2. Click Settings
    3. Click Email+accounts
    4. Select your KSU email account
    5. Update the password and save
    6. Return to Airplane Mode and switch to Off

What to Do After Your NetID Password Changes

You may have software on your computer(s), which stores your NetID password in order to access various services. When you change your NetID password, you should also be sure to update any stored NetID password to reflect the new password and avoid being locked out of your account.

While not an exhaustive list, this document addresses the most common cases to be found on KSU computers and laptops, organized by platform. Not all of these items will apply to everyone, but be sure to do the ones that apply to you. If you need further help, or have software not included here, please call the KSU Service Desk:

Faculty/Staff: 470-578-6999
Students: 470-578-3555

Updating Stored Passwords on Macs

  • To remove the old password:

    1. Open Finder.
    2. Go to Applications.
    3. Click Utilities.
    4. Launch Keychain Access.
    5. Choose login in the Keychains section and Passwords in the Categories section.
    6. Select the appropriate passwords. Examples of stored NetID passwords are:
      • WPA: KSU
      • email.kennesaw.edu
      • kennesaw.edu
      • KSU
    7. Click Edit on the menu bar.
    8. Click Delete.
    9. Quit Keychain Access.
    1. Open your Calendar.
    2. Go to Calendar on the top menu bar.
    3. Click Preferences.
    4. Click Accounts.
    5. Choose your Kennesaw account.
    6. Change your password.
    7. To save your new settings, simply close the window.
  •  
    1. Open Mac Mail.
    2. Go to Mail on the top menu bar.
    3. Click Preferences.
    4. Click Accounts.
    5. Choose your Kennesaw e-mail account.
    6. Change your password.
    7. Click Outgoing Mail Server and choose Edit SMTP Server List.
    8. Click the Advance tab and change your password there.
    9. Click OK
    10. Close the window.
    11. Click Save.
    1. Select Manage Sites from the Site menu.
    2. Edit each site that you have configured.
    3. Open the servers panel.
    4. Double-click the remote server entry.
    5. Update the password and save.
    1. Go to Firefox on the menu.
    2. Click Preferences.
    3. Go to Security.
    4. Click the Saved Passwords button.
    5. Select and remove the old password as necessary.
    6. Close the window.

    To eliminate all existing saved passwords, click  Remove all.  To eliminate specific saved passwords, click View Saved Passwords and delete just those associated with your NetID.  If you wish, deselect the option to Remember passwords. This will prevent passwords from being saved in the future.

    1. Click Safari on the top bar.
    2. Click Preferences.
    3. Click Passwords.
    4. Select and remove the old password as necessary.
    5. Close the window.
    1. Click the Chrome Menu on the browser toolbar.
    2. Click Settings.
    3. Scroll to the bottom of the page and click the Show advanced settings link.
    4. Click Manage saved passwords in the Passwords and forms section.
    5. In the Passwords dialog box that appears, use your mouse to hover over the site whose password you need to remove and click the X that appears on the right.
    6. Click Done.

Updating Stored Passwords on PCs

  • Did you close Outlook prior to changing your password on the NetID website?

    If Yes:

    1. Reopen Outlook.
    2. Zimbra Authorization window asking for your login and your new password appears.
    3. Enter this information.
    4. Click OK. You have successfully changed your password in Outlook.

    If No:

    1. Open Outlook
    2. Click the File tab
    3. Click Account Settings in Account Information
    4. Click Account Settings...Add or remove accounts
    5. Select Zimbra Collaboration Server
    6. Click Change.
    7. Enter the new NetID password in the Password field
    8. Click Apply
    9. Click OK
    1. Select Manage Sites… from the Site menu
    2. Edit each site that you have configured
    3. Open the servers panel
    4. Double-click the remote server entry
    5. Update the password and save
    1. Click Firefox on the top bar
    2. Click Options
    3. Go to Options
    4. Go to Security
    5. Click Saved Passwords
    6. Select and remove the old password as necessary
    7. Click Close

    To eliminate all existing saved passwords, click  Remove all.  To eliminate specific saved passwords, click View Saved Passwords and delete just those associated with your NetID. If you wish, deselect the option to Remember passwords. This will prevent passwords from being saved in the future.

    1. Open the Tools menu.
    2. Select Internet Options
    3. Click Content
    4. Under AutoComplete, click Settings
    5. Check User names and passwords on forms
    6. Click Delete AutoComplete history…
    7. Click OK

    To prevent AutoComplete in the future, make sure AutoComplete is deselected for User names and passwords on forms, and then click OK

    1. Click the Chrome Menu on the browser toolbar
    2. Click Settings
    3. Scroll to the bottom of the page and click the Show advanced settings link
    4. Click Manage saved passwords in the Passwords and forms section
    5. In the Passwords dialog box that appears, use your mouse to hover over the site whose password you need to remove and click the X that appears on the right.
    6. Click Done

Reconnecting to KSU WiFi

    1. Click the Apple icon (top left)
    2. Go to System Preferences
    3. Click Network
    4. Select Wi-Fi
    5. Click Advanced
    6. Select “KSU” in the Preferred Network list
    7. Click the minus symbol below the list to remove the profile
    8. Click OK
    9. Click Turn Wi-Fi Off
    10. Click Turn Wi-Fi On
    11. Select “KSU” from the Network Name dropdown menu
    12. Enter your NetID and new password when prompted
    1. Go to the Control Panel
    2. Select Network and Internet
    3. Click Network and Sharing Center
    4. Click Manage Wireless Networks
    5. Right-click on the KSU network and choose Properties
    6. On the Properties window, select the Security tab
    7. Click Advanced Settings
    8. On the 802.1X settings tab, click Save credentials
    9. Enter your NetID and new NetID password
    10. Click OK on the next two screens to save your new NetID password

Reconnecting your KSU Dell Laptop to the Campus Network

    1. Plug in the laptop to an ethernet port on campus
    2. Log in with your NetID and new password to rejoin the KSU domain

    Note: If the laptop does not accept your new NetID password, then log in using your old NetID password, reboot, and then log in using your new NetID password.

Additional NetID Change Information

NetID Password Policy

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