Life Cycle Replacement (LCR) is a University Information Technology Services process for Kennesaw State University employees. Full-time faculty and staff may exchange their older desktop computers and/or existing laptops and mobile devices for a new PC or Macintosh laptop device.
If your device is eligible for an upgrade, you will receive an email from the KSU Service Desk asking for your preferred new LCR device.
Any older devices that are not running a current operating system such as Windows 10, Mojave or iOS 12 will need to be returned to UITS for surplus.
For any additional devices that you retain, ensure that your department is willing to be responsible for the costs of repairs or replacement if needed.
These devices are not eligible for future UITS LCR.
LCR is deployed by department/college.
For questions, please contact the KSU Service Desk at firstname.lastname@example.org
Frequently Asked Questions (FAQs)
What type of devices are available through the Life Cycle Replacement initiative?
Life Cycle Replacement includes: desktop or laptop workstation (laptop, monitor, peripherals) selections from Apple and Dell.
Can I keep an existing device if I participate in Life Cycle Replacement?
With approval from your dean/division head and your acceptance of the terms and conditions, you may keep one of your secondary devices; however, that device will not be eligible for UITS life cycle replacement in the future and must be replaced using division/college funds. If the device cannot run a supported operating system (currently Windows 10 and macOS 10.14 Mojave) you may not keep the device that is eligible for replacement as there are inherent security risks associated with older devices running unsupported operating systems.
If I keep an older device, will the Office of the CIO still provide support for it?All devices, including primary and additional, will receive full hardware and software support if the computer can run an Office of the CIO supported operating system or is not otherwise considered a legacy device. However, it will no longer be eligible for life cycle replacement and must be replaced using division/college funds.
Do I have to give up my current computer to participate in the program?Employees receiving a Life Cycle Replacement laptop must exchange all Office of the CIO desktops/laptop machines and mobile devices that are currently assigned to them. IT Operations will provide a list of devices assigned to the employee that should be returned during the appointment scheduling process.
Am I eligible to participate if I recently received a new Office of the CIO computer?Eligibility is determined by the age of the employee’s main office computer. If the main office computer is newer than 4 or 5 years, it will not be eligible.
What qualifies a piece of equipment for LCR?Eligibility is determined by the age of the employee’s main office computer. Department purchased equipment may be replaced at the discretion of the department head.
What is LCR?LCR stands for life cycle replacement. The Office of the CIO regularly evaluates the age of campus equipment and, as funding is available, replaces aging equipment.
How do I know if my device is eligible for LCR?
You will be contacted by the KSU Service Desk as your device becomes eligible for LCR. If you have a question as to when your device will be eligible, please email email@example.com and include the KSU asset tag of the device; we will respond as soon as possible.