Process and Project Management has moved to ServiceNow!

In ServiceNow, Project Requests are called Demands. The request form is similar to the form in Team Dynamix. For more information on how to submit a new project request in ServiceNow, please reference How to Submit a Project Request.

In the request, please describe your business issue or the problem you are trying to solve and the business justification for this request. Once you have successfully submitted your request, you will receive a confirmation email. Below is an overview of the review and prioritization process.

  • Your request will be reviewed by the UITS team.
  • A UITS team member will reach out to request additional information about your request.
  • An email will be sent to your Cabinet member for feedback.
  • Once the above information has been collected, the Demand item (aka: Project Request) will be placed in the UITS Prioritized Project queue.

For more information, please contact the KSU ServiceDesk at


ServiceNow Portal

Please visit the ServiceNow Portal to submit a request, view the Knowledge Base, and view the UITS Prioritized Project queue.

Visit the ServiceNow Portal



Drop-In Information Sessions

The UITS Process and Project Management team will offer drop-in “Office Hours” for anyone who has questions or needs more information about project management in ServiceNow. Please feel free to drop in and ask questions or provide feedback about the new tool. The dates and times for Office Hours are as follows. These times may change so please check the site for updates.

Microsoft Teams Meeting

The following Teams information can be used for any session. There is no need to RSVP.

Click here to join the drop-in information session
  • Friday, June 17th
    • 9 AM to 10 AM
    • 1 PM to 4 PM

  • Friday, June 24th
    • 1 PM to 1:45 PM

  • Monday, June 27th
    • 1 PM to 2 PM
    • 3 PM to 4:30 PM

  • Tuesday, June 28th
    • 9 AM to 9:45 AM
    • 1 PM to 2 PM
  • Wednesday, June 29th
    • 9 AM to 10 AM
    • 1 PM to 2 PM
    • 3 PM to 4:30 PM

  • Thursday, June 30th
    • 1 PM to 2:45 PM

  • Friday, July 1st
    • 9 AM to 12 PM
    • 1 PM to 4 PM