The Office of the CIO began deploying Windows 10 to campus during the Spring 2017 semester. All campus PCs will be upgraded to Windows 10 by March 31, 2018. Faculty and staff assigned PCs that have not yet been upgraded to Windows 10 will be contacted by the KSU Service Desk to schedule an upgrade appointment.
If you have any special applications installed on your machine, please have the application installation discs or files on hand prior to your scheduled update. Standard Windows 10 applications include:
- Adobe Creative Cloud 2017 Suite
- Adobe Acrobat DC
- Microsoft Office 2016 Suite
- Microsoft Visio
- Mozilla Firefox
- Google Chrome
Delete any unwanted data from your computer. This will minimize the length of time the Windows 10 update process will take for your computer; the more data stored on your computer, the longer the process will take.
The KSU Service Desk will contact individuals directly to schedule upgrade appointments. For questions or assistance, please contact the KSU Service Desk at firstname.lastname@example.org or 470-578-6999.
Office of the CIO technicians will update each PC in-person via scheduled appointments; you must be present at the beginning and end of the migration process to ensure that your data, applications, and settings have been restored.
Our update process includes data backup, reinstallation of applications and accessories, and connection to network drives and VPN. The time it takes to apply your Windows 10 update varies based on the size of your data and number of applications installed on your machine.
Data backed-up during your Windows 10 update process will be transferred to your upgraded computer stored in a secure location for two weeks before being destroyed.