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FAQs

  • Passwords are increasingly easy to compromise. The 2018 Verizon Data Breach Investigations Report lists “Use of stolen Credentials” as the #1 top action contributing to organizational breaches and email phishing as #3. The institution receives thousands of malicious emails daily and, although most are routed to a user’s junk folder or blocked, some are delivered and trick the recipient to disclose their NetID password. At KSU, 80% of phishing attacks utilize compromised KSU credentials and as these attacks have gotten more complex, the effectiveness of passwords alone has eroded to the point of being inadequate to protect the data to which the institution is entrusted. 

    Two-factor authentication is required and actively used by the University System of Georgia and member institutions. It adds a second layer of security, keeping your account secure even if your password is compromised. With Duo Push, you'll be alerted right away (on your phone) if someone is trying to log in to your account. This second factor of authentication is separate and independent from your username and password— Duo never sees your password.

  • Duo offers several authentication methods for your convenience:

    • Smartphone App
      • Receive a push notification, generate a passcode, or receive a phone call (Recommended)
    • Tablet
      • Receive a push notification or generate a passcode
    • Traditional cellular phone
      • Receive a phone call
    • Landline
      • Receive a phone call
    • Mobile token
      • If no other authentication method fits your needs, you can elect to receive a mobile token to authenticate through Duo. Please note that this option requires supervisor approval; please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999.
  • The Duo mobile app is currently compatible with devices running iOS 12, watchOS 2, Android 8 or later. Windows Phones are no longer supported.

  • If you have registered an alternate authentication method, such as a landline phone, you can use that method to authenticate to duo.kennesaw.edu and add your new device. 

    If you do not have an alternate authentication method, you may temporarily select the ‘Call Me’ option until you are able to contact the KSU Service Desk at 470-578-6999 or service@kennesaw.edu to request assistance with adding your new device as a new authentication method.

  • No – mobile phone authentication is just one of the options available to you to authenticate to this service. Like mobile email access, KSU does not require you to use Duo on your mobile phone; however, you may choose to do so as a convenience.

  • In cases where cell coverage is not available, you can use the Duo mobile app to create a passcode. Duo can also generate push notifications through WiFi. If you're not using a smartphone, you can generate a temporary passcode in advance. Please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999 for information on additional authentication methods.

  • There is no cost to download or use the Duo Mobile smartphone app. If not using the Smartphone App, voice calls are sent only when you request them, and they would be billed by your carrier in the same way that any other call would be charged. If you do not want to use your mobile phone for Duo authentication, please consider adding a landline or your office VoIP phone as your authentication method.

  • If you have selected DUO verification through a phone call, DUO will call from 470-578-0386. It is recommended to save this number in your phone so you will know it is a DUO authentication call when you receive it. 

  • Please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999. The KSU Service Desk can provide a temporary bypass or create an alternate authentication method.

  • No. Enrolling in Duo helps protect your account as well as university and personal data. The use of the service is mandated by the University System of Georgia. All faculty and staff are required to use Duo to authenticate to select campus applications. Students will be required to use Duo beginning in Feb. 2019.

  • The Duo mobile application collects the following information to validate the security of your authentication:

    • Device Name
    • Operating system version
    • Hardware model (iPhone X, iPad Air, Galaxy Note, etc…)
    • The software version of the Duo mobile app 

    In addition, KSU systems also record time and IP addresses for authenticated devices.

    You can learn more about the types of information collected by Duo at the Duo help page.

  • Duo maintains a limited amount of data regarding your identity, including your NetID and email address, and other information about your secondary authentication method(s), such as your phone number or the operating system version of your mobile device. This information is used solely in providing authentication services and will not be shared except as required by law or as necessary to protect Institutional interests in the course of an investigation.

  • Yes. If you have access to WiFi or cellular service, Duo will function the same internationally as it does domestically. If you do not have access to WiFi or cellular service, additional options are available, including:

    • Smartphone: Even without cellular service or a WiFi connection, you may use the Duo Mobile app to generate a passcode that you can use to authenticate.  Simply choose the Enter a Passcode option when you get the Duo authentication prompt.  To generate the passcode, open the Duo Mobile app on your phone and tap the button with the KEY symbol.
    • Bypass code: If you will not have access to cellular service or wireless internet for the duration of your trip, you can obtain a unique, temporary bypass code to use as your secondary authentication method. Please contact the KSU Service Desk at service@kennesaw.edu or 470-578-6999 for additional information.
  • Select the "mobile" option for your cell phone and select "other". This allows you to register your cell phone without downloading the app.
  • No. However, we strongly recommend registering more than one device. This will ensure that you have easy access to multiple authentication methods in the event that you do not have access to your primary device.
  • Yes. All campus employees must use Duo to access OneUSG Connect. Once a student employee registers their Duo account, they will begin to receive Duo authentication prompts for all Duo-compatible services, including KSUmail and Office 365.
  • No. You can add your KSU account to your current installation without interference with your other Duo accounts.
  • Yes. Students can opt-in to use Duo two-factor authentication for KSUmail and Office 365. All students will be required to use Duo for KSUmail and Office 365 authentication on March 1, 2019.
  • Duo uses QR codes and your mobile device's camera to add register a new device. We recommend using a laptop or desktop computer to visit duo.kennesaw.edu and register your authentication methods.
  • Currently the Amazon Fire tablet is not supported by Duo.
  • Students who do not have any device for DUO use can contact the KSU Service Desk (470-578-3555) for token assignment.
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