Customer Support and Outreach


Customer Support and Outreach (CSO) offers technical support services to all Kennesaw State faculty, staff and students on all campuses. CSO provides a single point of contact for all IT-related issues and service requests via the KSU Service Desk. This team, in collaboration with Technical Support Specialists assigned to individual colleges, work to support the technology needs in classrooms, offices, and event spaces. Our Student Help Desks are available in multiple locations, and via phone and email to advise and train students on their technology needs. Our services also include support of all the multi-function copy/print devices across campuses, and reservations and checkouts of audiovisual equipment.

CSO Top Services

  • Service request resolution and tracking
  • 1st and 2nd level of IT Customer & AV Support
  • AV checkout
  • Academic Technology Support
  • PC/Mac desktop/laptop support

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