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Application
Description
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Apple OS Support
Apple OS Support involves installing, configuring, and repairing all KSU tagged Apple
equipment for the classroom, office, and home.
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Audio Visual Support
AV installations for classrooms, events, conference rooms, student collaboration rooms
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Classroom & Conference Room Equipment Support
Supports audio & visual equipment needs for classrooms and conference rooms on campus.
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Desktop Services
Provide operational support and logical management of desktop systems as well as desktop
related functions for the university.
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Applications Support
The Application Support team provides the maintenance and support for enterprise level
applications on campus and is responsible for the technical portion of these applications’
implementations. We strive to provide superior customer service to our end users through
timely and helpful support.
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Providing an online knowledge base of helpful articles that address customer FAQs
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The secure provisioning, authentication and group management of online customer accounts
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The UITS Training group serves Kennesaw State University Faculty, Staff, and Students
by designing, developing, and delivering a wide variety of technology training services.
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Tracking IT service requests, incidents, problems and change management that facilitates
the resolution of issues.)
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VoIP transmits telephone calls over the Internet. The IP phones give us functionality
and features such as, Caller ID, Call Waiting, Speed Dialing, and Programmable Function
Keys.
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Learning Technologies Support
Develop, maintain, and deliver training, administration and support for academic learning
technologies.
