Technology Assistance
Do you need assistance with KSU-supported technology? UITS is here for you!
KSU Technology Guide for Faculty & Staff—Return to Contents Page
Knowledge Base
Start by searching the Knowledge Base for answers to frequently asked questions.
KSU Service Desk
Service Desk Hours
Fall and Spring Semester Hours of Operation (beginning the first day of classes)
- Monday–Thursday: 7:30 a.m.–10 p.m.
- Friday: 7:30 a.m.–5 p.m.
- Saturday: 8 a.m.–5 p.m.
- Sundays: 1–5 p.m.
- Holidays: closed
Summer Semester Hours of Operation (beginning the first day of classes)
- Monday–Thursday: 7:30 a.m.–9 p.m.
- Friday: 7:30 a.m.–5 p.m.
- Saturday: 8 a.m.–5 p.m.
- Sunday: 1–5 p.m.
- Holidays: closed
Hours When Classes Are Not in Session
- Monday–Friday: 8 a.m.–5 p.m.
- Saturday–Sunday and holidays: closed
Submit a Service Ticket
Follow these instructions to submit a service ticket online:
- Navigate to service.kennesaw.edu/technology.
- Select Service Request.
- Log in using your KSUmail address and password.
- Select from the menu to request the type of help you need.
Send an email to service@kennesaw.edu. (Students should email studenthelpdesk@kennesaw.edu.)
Call
Call 470-578-6999 to speak with a Service Technician. (Students should call 470-578-3555.)
Contact Us in Person
Come to one of our walk-up counters on campus:
- Kennesaw—Sturgis Library, Suite 4500
- Marietta—Academic Building, Lower Level
Please note that walk-up counter hours differ from regular Service Desk hours, as follows:
- Monday–Thursday: 8 a.m.–9 p.m.
- Friday: 8 a.m.–5 p.m.
- Saturday–Sunday and holidays: closed
