Changing Your NetID Password

Did you receive an email notice stating that your password expires soon? Please read this important information, and then log into the NetID site, and click “Change Password”.

*Before changing your password, set mobile devices to airplane mode and log out of Outlook.

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Updating Passwords on Mobile Device Email

Before changing your NetID password, you must set your mobile devices to Airplane mode to prevent getting locked out of your accounts.

• iPhone/iPad

  To set Airplane Mode:

  1. Tap Settings
  2. Switch Airplane Mode to On setting

  To change Password:

  1. Tap Settings
  2. Tap Mail, Contacts, Calendars
  3. Locate your KSU Email account and select it
  4. Tap the field labeled Account
  5. Update the password
  6. Tap Done to close the Account window
  7. Tap Done to close the KSU email window
  8. Return to Airplane Mode and switch to Off
  9. Enter your new password when prompted to re-connect to the KSU WiFi

  Note: Updating your NetID password does not in any way affect your Apple ID passwords, or third-party service passwords (Dropbox, GMail, etc.) so you do not need to change any of your iTunes, iCloud, or App Store passwords.

• Android

  To set Airplane Mode:

  1. Hold down the power button
  2. Tap Airplane Mode
  3. Tap OK to confirm, if prompted

  To change Password on Android 2.3.x:

  1. Tap Settings
  2. Tap Accounts
  3. Locate your KSU email account
  4. Update the password
  5. Return to Airplane Mode and switch to Off
  6. Reconnect to KSU WiFi with new password

  To update password on Android 4.1.x:

  1. Tap Settings
  2. Tap Microsoft Exchange Active Sync under Accounts
  3. Tap Settings
  4. Locate and tap your KSU email account
  5. Scroll down and tap Exchange Server Settings
  6. Update the password
  7. Return to Airplane Mode by holding down the power button and switch to Off
  8. Tap Done
  9. Reconnect to KSU WiFi with new password
• Windows Phone

  To set Airplane Mode:

  1. Open the App list
  2. Click Settings
  3. Select Airplane Mode – change status to On

  To change Password:

  1. Open the App list
  2. Click Settings
  3. Click Email+accounts
  4. Select your KSU email account
  5. Update the password and save
  6. Return to Airplane Mode and switch to Off

What to Do After Your NetID Password Changes

You may have software on your computer(s), which stores your NetID password in order to access various services. When you change your NetID password, you should also be sure to update any stored NetID password to reflect the new password and avoid being locked out of your account.

• Updating Stored Passwords on Macs

• Updating Stored Passwords on PCs

• Reconnecting to KSU WiFi 

• Reconnecting your KSU Dell Laptop to the Campus Network