Getting Started: IT at KSU

University Information Technology Services (UITS) is Kennesaw State University’s IT division. We manage KSUmail, NetID, wireless and wired internet connections, and phones, as well as KSU-provided hardware such as laptops, tablets, and audio-visual equipment.  
 
UITS supports all Owls by ensuring University technology works seamlessly for you!  

Contents:

• Technology Support
  • Find Answers to Your Technology Questions
  • Contact the KSU Service Desk
• Accounts
  • Username: NetID
  • Two-Factor Authentication: Duo
  • Email: KSUmail
  • Microsoft 365
• Security
  • Two-Factor Authentication
  • Cybersecurity Awareness Training
  • Emergency Communications
  • Virtual Private Network (VPN)
• Internet 
• How to Get Technology at KSU
• Research Technology 

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KSU Technology Guide for Faculty & Staff—Return to Contents Page

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Technology Support 

When you have questions or concerns, UITS is here to assist! 

Find Answers to Your Technology Questions

Technology self-help: For quick answers to frequently asked questions 24/7, explore the UITS Knowledge Base. 

Contact the KSU Service Desk

The KSU Service Desk is the point of contact for technology support for all KSU Owls. Our friendly team is available in person on campus, by phone, or by email to assist directly with your technology needs.  

To ensure smooth and secure assistance, the KSU Service Desk uses video calls and two-factor authentication (Duo) to verify your identity. We will never ask for your password.  

• Service Desk Contact Information

  KSU Service Desk hours

  Online: 
  service.kennesaw.edu/technology

  By email:
  service@kennesaw.edu

  Students should email studenthelpdesk@kennesaw.edu

  By phone:
  470-578-6999

  Students should call 470-578-3555

  In person: 

  • Kennesaw: Sturgis Library, Suite 4500 (New location!)
  • Marietta: Academic Building, Lower Leve

Accounts

You will use a variety of accounts, from NetID to KSUmail, every day. Here's an overview:

• Username: NetID

  NetID is the username for centralized access to KSU campus resources. It is formatted as the first initial of your first name and a portion of your last name, often followed by numerals. This username will be used to gain access to most campus-supported technologies.  
   
  Your NetID password expires yearly. You will receive email reminders to your KSU email address starting 30 days prior to the expiration date. 

• Two-Factor Authentication: Duo

  Duo provides robust two-factor authentication to enhance the security of personal and university data for all Owls. With two-factor authentication, you will log into KSU services using your KSU email address and password, then you will securely confirm your identity via Duo on your phone or other mobile device. 

  We strongly recommend registering more than one device because this will ensure easy access to multiple authentication methods in the event that you do not have access to your primary device. 

  Learn more about Duo here. 

• Email: KSUmail

  Your KSUmail address(NetID@kennesaw.edu) will be the primary way colleagues and students get in touch with you. Your KSUmail password is the same as your NetID password. You can set up KSUmail on your phone as well as your computer. 

• Microsoft 365

  With your KSU credentials, you can install Microsoft 365 on up to five computers.  

  How to Access Microsoft 365 

  Log in to your Microsoft 365 account at microsoft365.com to view all the software that is included within the installation package, see how many installations you have left, and deactivate installs on one computer to use it on another. 

  Most commonly used applications:

  • KSUmail (Outlook)
  • Calendar   
  • Teams  
  • Word 
  • Excel 
  • PowerPoint 
  • OneDrive 
  • OneNote 

Security

From two-factor authentication to tips for avoiding phishing scams, UITS has you covered!

• Two-Factor Authentication

  As noted in the Accounts section above, KSU uses Duo to enhance data security.

  Learn more about Duo here. 

• Cybersecurity Awareness Training

  In accordance with University System of Georgia (USG) policy, all KSU employees are required to complete Cybersecurity Awareness Training twice annually, in spring and fall. (See page NUMBER) 
   
  New KSU employees also must complete additional cybersecurity awareness training in their 30 days of employment.

  For more information about required training at KSU, please see HR’s website.  

• Emergency Communications

  In the event of an emergency, you will receive emergency alerts via text, email, and/or desktop notifications.

  Learn more about emergency communications at here.

• Virtual Private Network (VPN)

  Use KSU’s Virtual Private Network (VPN) to securely access internal web resources from off campus. 

  Learn more about the KSU VPN here. 

   

Internet 

Connect to the internet using KSU’s Wi-Fi network using your NetID and password. 

Learn more about connecting to the Internet at KSU. 

How to Get Technology at KSU

UITS provides a variety of hardware and software resources for faculty and staff. 

Learn more about how to get standard and non-standard technology hardware and software here.

 

Research Technology   

Learn about the technology available to researchers, including KSU’s High-Performance Computing resources and KSU’s connection to Southern Crossroads (SoX).

Learn more about research technology here.

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